{"id":905,"date":"2024-01-08T23:54:49","date_gmt":"2024-01-08T22:54:49","guid":{"rendered":"https:\/\/grupasset.com\/?p=905"},"modified":"2024-01-09T16:19:52","modified_gmt":"2024-01-09T15:19:52","slug":"el-agente-de-seguros-la-clave-en-el-servicio-al-cliente","status":"publish","type":"post","link":"https:\/\/grupasset.com\/ca\/el-agente-de-seguros-la-clave-en-el-servicio-al-cliente\/","title":{"rendered":"L&#8217;agent d&#8217;assegurances la clau al servei al client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"905\" class=\"elementor elementor-905\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44499daf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44499daf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-341bdac4\" data-id=\"341bdac4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5a1616 elementor-widget elementor-widget-text-editor\" data-id=\"b5a1616\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Els agents d&#8217;assegurances continuen sent claus al mercat d&#8217;assegurances, on les asseguradores i corredories lluiten pel mercat digital, els agents compleixen la satisfacci\u00f3 de la demanda creixent de personalitzaci\u00f3 dels clients.<\/p><p><br><\/p>\n<p><strong>Els clients continuen confiant en l&#8217;assessor d&#8217;assegurances<\/strong><\/p>\n<p>Tot i el boom de la contractaci\u00f3 en l\u00ednia i els continus canvis en els h\u00e0bits de consum. Els consumidors actuals demanen m\u00e9s informaci\u00f3, comparant opcions, valorant les opinions d&#8217;altres usuaris i millorant les condicions de les assegurances que tenen contractades.<\/p><p><br><\/p>\n<p>En tot aquest proc\u00e9s d&#8217;informaci\u00f3, internet i els mitjans digitals s\u00f3n la font en la majoria dels casos, <strong>per\u00f2 finalment continuen confiant en l&#8217;assessorament de l&#8217;agent d&#8217;assegurances que els ofereix un servei personalitzat a l&#8217;hora de contractar la p\u00f2lissa. <\/strong>En aquest entorn, els agents d&#8217;assegurances assumeixen la transici\u00f3 entre els dos mons, entre el mercat en l\u00ednia i el tradicional, generant i mantenint una comunicaci\u00f3 personalitzada que generi confian\u00e7a.<\/p><p><br><\/p>\n<p><strong>El consumidor valora cada cop m\u00e9s els serveis<\/strong><\/p>\n<p>Els esdeveniments succe\u00efts durant els darrers anys, com la pand\u00e8mia, les guerres d&#8217;Ucra\u00efna o Israel, aix\u00ed com l&#8217;increment en la magnitud dels fen\u00f2mens naturals com les inundacions, incendis, erupcions volc\u00e0niques, etc. han generat un estadi d&#8217;incertesa sobre la societat i l&#8217;estat del benestar, posant en relleu la vital import\u00e0ncia de les assegurances.<\/p><p><br><\/p>\n<p>Les persones s\u00f3n cada vegada m\u00e9s conscients del valor de les assegurances de vida i salut, de manera que el preu m\u00e9s econ\u00f2mic ha deixat de ser el principal argument de compra, si no que hi ha m\u00e9s preocupaci\u00f3 per contractar unes millors cobertures i rebre un servei d&#8217;acord amb les vostres necessitats i personalitzat.<\/p><p><br><\/p>\n<p>Segons l&#8217;enquesta a nivell mundial \u201cGlobal Consumer Insurance Insights \u201d, <strong>m\u00e9s del 50% dels assegurats consideren que el servei al client \u00e9s el factor determinant a l&#8217;hora de decidir la compra <\/strong>, molt m\u00e9s que el preu de l&#8217;asseguran\u00e7a, posant de manifest que aspectes com la rapidesa de resposta de les asseguradores, el tracte personalitzat i una comunicaci\u00f3 fluida inclinen cada cop m\u00e9s la balan\u00e7a en les decisions de compra del client d&#8217;assegurances.<\/p><p><br><\/p>\n<p><strong>Els clients prefereixen parlar directament amb el vostre agent d&#8217;assegurances<\/strong><\/p>\n<p>El mateix informe posa de manifest que aquesta prefer\u00e8ncia tamb\u00e9 es constata a Espanya, on mantenir una relaci\u00f3 m\u00e9s propera i personal en el proc\u00e9s d&#8217;assessorament d&#8217;assegurances \u00e9s una de les condicions m\u00e9s valorades, cosa que revela que <strong>els consumidors confien en els agents d&#8217;assegurances per prendre decisions relacionades amb les seves p\u00f2lisses.<\/strong><\/p><p><strong><br><\/strong><\/p>\n<p>Tot i que tant el creixement de l&#8217;oferta per a la contractaci\u00f3 en l\u00ednia d&#8217;assegurances, com la digitalitzaci\u00f3 dels processos i l&#8217;aparici\u00f3 d&#8217;aplicacions que brinden la possibilitat que el client pugui gestionar els sinistres des del mateix dispositiu m\u00f2bil, l&#8217;estudi revela que <strong>el 64% dels espanyols prefereix parlar amb un agent quan necessita contactar la seva asseguradora <\/strong>abans que fer servir el correu electr\u00f2nic, els xats o la web corporativa.<\/p><p><br><\/p>\n<p>De fet, <strong>el 53% dels assegurats afirma que el factor que valoren m\u00e9s en el proc\u00e9s de compra d&#8217;una asseguran\u00e7a <u>\u00e9s el servei al client.<\/u><\/strong><\/p><p><strong><u><br><\/u><\/strong><\/p>\n<p>Per tant, els agents d&#8217;assegurances continuen mantenint el rol protagonista a les entitats asseguradores, aportant un valor afegit i diferenciador que millori l&#8217;experi\u00e8ncia del client.<\/p><p><br><\/p>\n<p><strong>La comunicaci\u00f3 personalitzada, aspecte clau per aportar valor al mercat d&#8217;assegurances<\/strong><\/p>\n<p><strong>Els clients d&#8217;assegurances estan preparats per seguir amb el proc\u00e9s, sol\u00b7licitant a les seves asseguradores que tinguin m\u00e9s comprom\u00eds i els brindin una millor atenci\u00f3 personalitzada. <\/strong>Concretament, el 14% va manifestar queixes per no rebre recordatoris per a la renovaci\u00f3 de les p\u00f2lisses i un 33% va afirmar que se li disgustava no tenir not\u00edcies de la seva asseguradora en un any.<\/p><p><br><\/p>\n<p><\/p>\n<p><strong>Per contra, el 65% dels assegurats a Espanya, afirmen que se senten escoltats per la seva asseguradora,<\/strong>&nbsp;situaci\u00f3 que malgrat ser elevada, pot millorar, ja que aquesta xifra \u00e9s menor que la percepci\u00f3 dels clients del mercat nord-americ\u00e0, on el 80% dels nord-americans perceben una preocupaci\u00f3 aut\u00e8ntica per part dels agents d&#8217;assegurances.<\/p>\n<p><\/p>\n<p>Totes aquestes dades apunten a una demanda m\u00e9s gran dels clients que els agents prenguin un paper m\u00e9s proactiu i estableixin una comunicaci\u00f3 m\u00e9s regular i freq\u00fcent, mitjan\u00e7ant missatges personalitzats; necessitat que es tradueix en una oportunitat per a les asseguradores que estiguin disposades a mantenir canals de comunicaci\u00f3 oberts i que realment vulguin escoltar els seus clients.<\/p><p><br><\/p>\n<p><\/p>\n<p><strong>El 48% dels assegurats va afirmar que estan oberts que el seu assessor d&#8217;assegurances els ofereixi un producte complementari,<\/strong>&nbsp;per la qual cosa \u00e9s evident que el sector est\u00e0 deixant passar oportunitats de venda croada. En canvi, fer que els clients no se sentin com un nombre m\u00e9s i mantenir els canals de comunicaci\u00f3 actius, m\u00e9s enll\u00e0 del moment que contracten la seva asseguran\u00e7a o comuniquen un sinistre, seran claus per incrementar la satisfacci\u00f3, augmentar la fidelitzaci\u00f3 i en conseq\u00fc\u00e8ncia, incrementar les vendes.<\/p><p><br><\/p>\n<p><\/p>\n<p>Davant d&#8217;aquesta situaci\u00f3, l&#8217;acci\u00f3 per part dels agents, de continuar prestant l&#8217;assessorament d&#8217;assegurances, es planteja de vital import\u00e0ncia, havent demostrat la seva excel\u00b7lent efic\u00e0cia davant la batalla impersonal de preus del mercat en l\u00ednia, i la mediaci\u00f3 ha estat el m\u00e8tode m\u00e9s utilitzat en la contractaci\u00f3 d&#8217;assegurances del ram no vida a Espanya, segons l&#8217;estudi d&#8217;Unespa.<\/p><p><br><\/p>\n<p>El futur del mercat d&#8217;assegurances es planteja en un entorn multicanal, on els serveis personalitzats a trav\u00e9s dels agents i assessors d&#8217;assegurances s&#8217;hauran de conjugar amb les noves tend\u00e8ncies digitals, adaptant-se a les demandes i necessitats dels clients, per tal de disposar de m\u00e9s informaci\u00f3, per\u00f2 tamb\u00e9 de m\u00e9s servei.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b65c2 elementor-widget elementor-widget-image\" data-id=\"b4b65c2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"750\" height=\"422\" src=\"https:\/\/grupasset.com\/wp-content\/uploads\/2024\/01\/pexels-thanhhoa-tran-1488327-scaled.jpg\" class=\"attachment-large size-large wp-image-848\" alt=\"\" style=\"width:100%;height:56.25%;max-width:2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut dolore magna labore et dolore magna aliqua. Lorem ipsum dolor sit amet, Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipisicing elit, smagna aliqua. Lorem ipsum dolor sit amet,<\/p>\n","protected":false},"author":1,"featured_media":911,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-laboral","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L&#039;agent d&#039;assegurances la clau al servei al client - Grup Asset<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grupasset.com\/ca\/el-agente-de-seguros-la-clave-en-el-servicio-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;agent d&#039;assegurances la clau al servei al client - Grup Asset\" \/>\n<meta property=\"og:description\" content=\"Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. 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